Privacy Policy

Last Updated: October 2026

1. Introduction

CK Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal information.

By using our website and submitting information through our contact or quote request forms, you agree to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

We may collect the following personal information:

  • Name
  • Company name
  • Email address
  • Contact number
  • Any additional information voluntarily provided through our contact or quote request forms

3. Why We Collect Your Information

We collect personal information to:

  • Respond to enquiries and requests.
  • Provide quotations and related information.
  • Communicate with customers regarding ongoing orders and services.
  • Provide customer support and order updates.
  • Maintain records relating to customer enquiries and projects.

4. How We Collect Information

Personal information is collected directly from you when you:

  • Complete a contact form on our website.
  • Submit a quotation request form.
  • Communicate with us via email or telephone.

5. Who Has Access to Your Information

Access to your personal information is restricted to authorised CK Group sales associates and staff members who require access to perform their duties.

6. Sharing Your Information

CK Group does not sell, rent, or share your personal information with third parties for marketing purposes.

Your information will only be disclosed where required by law or where necessary to protect our legal rights.

7. Third-Party Service Providers

We do not currently share personal information with payment providers or other third-party service providers as part of our website enquiry process.

Should this change in the future, this Privacy Policy will be updated accordingly.

8. How Long We Keep Your Information

We retain customer enquiry and quotation information for approximately two (2) years after the last interaction. Information may be retained longer where required by law or for legitimate business purposes.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permissible.
  • Object to the processing of your personal information where applicable.

To exercise any of these rights, please contact us using the details provided below.

10. Privacy Queries and Requests

For any privacy-related questions, requests for access to your information, or requests for correction or deletion, please contact:

CK Group
Email: cksales2@global.co.za
Telephone: 013 752 5977

11. Website Analytics

We may use basic website analytics tools to help us understand how visitors use our website and improve the user experience. These tools may collect non-identifiable information such as:

  • Pages visited
  • Time spent on the site
  • Device type
  • General geographic location

This information is used for statistical and website improvement purposes only.

12. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated revision date.

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